1. What information do we collect?
In order to provide you with access to the Service, we may gather and process some or all of the following information:
- Content: any information that is collected, or stored by, or from users of the Service, other than Registration Information, Customer Service Communications, or Log Information.
- Registration Information: any information provided when voluntarily registering for use of the Service, including, but not limited to, username, password, and email address.
- Customer Service Communications: any information that is reported to us about the operation of the Service, including bug reports or requests for enhancements.
- Log Information: When you use some services, our servers automatically record basic information that your application sends. These server logs may include information such as your message, Internet Protocol address, other addressing information, the date and time of your request, and an authentication token used to validate the identity of you and your computer.
2. How do we use this information and for what purpose?
We ask for Registration Information in order to verify your identity and to enable your use of the Service. We use third-party banking organizations and other providers of payment services to you, and in that case, you are providing the necessary billing information directly to such provider(s).
We respect the privacy of personal e-mail accounts, and we will store your e-mail addresses just as securely as other Personal Data. Your Registration Information will not be passed to third parties for their marketing purposes without your explicit permission. We will use e-mail to send you messages about Service faults and Service issues. We may also use e-mail to keep you up to date with news about the Service and other products we offer. You may opt-out of receiving these e-mail messages through the link provided in such communications. However, we reserve the right to use e-mail to notify you of any Service faults and issues and of any claims related to your use of the Service, including without limitation claims of violation of third-party rights.
If you do not want to be kept informed in this way by e-mail, please contact us by submitting a message through the “Report an Issue” Form within the Service. Further, we reserve the right to use e-mail to notify you of any eventual claims related to your use of the Service, including without limitation claims of violation of third party rights.
Content, such as notes, compilations, and search information stored in the notebooks area of the Service, remains private. This Service does not contain publicly accessible areas where you can share Content. Your Content and password are encrypted, and Content cannot be viewed by us or by our third-party providers. However, if required by law, we reserve the right to flag, filter, modify, refuse, or remove any or all Content from the Service.
Customer Service Communications
Information, which is voluntarily submitted in feedback, is used for the purposes of reviewing this feedback and improving the Service. We reserve the right to utilize anonymous information for marketing purposes, for instance, by displaying selected anonymous comments on our website or in other communications. Further, we may from time to time ask you to provide information on your experiences, which will be used to measure and improve quality. You are at no time under any obligation to provide such data. We will never use any personally identifiable (feedback) information without your explicit permission.
We will use this routing information to provide you with access to the Service and for statistical information.
3. To whom do we transfer your personal information?
Except as provided below, we shall not sell, rent, trade, or otherwise transfer any Registration Information or Content to any third party without your explicit permission, unless we are obliged to do so under applicable laws or by order of the competent authorities.
We may supply subscriptions and Content through service providers. Subscriptions are processed by third parties on our behalf, and such third parties collect and store billing and credit card information solely to process these purchases. This information will not be used for any other reason except as instructed by us. Registration Information that you provide to us may be sent to service providers in order to deliver the service provided by them; similarly, personal information (except credit card information) that you provide to those sites may be sent to us in order to operate the Service or otherwise use according to these Terms.
Information collected by us may be stored and processed in any country in which we and our affiliates maintain facilities. We reserve the right to transfer information outside of the country where you reside and/or from which you use the Service. By using the Service, you consent to any such transfer of information. We may collect anonymous, aggregated data from our website and provide it to our service providers to help us with our market research and statistical purposes. Concord Online may use such information to help determine ways to improve the Site. Concord Online reserves the right to publish non-personally identifiable, summary information regarding its website visitors for promotional purposes and as a representative audience for advertisers. Please note that this is not personal information, only general summaries of the activities of our visitors and customers.
4. How do we protect your personal information?
We take appropriate organizational and technical measures to protect the data provided to us or collected by us, and do not retain it any longer than permitted in order to perform our services or as required under relevant legislation, with due observance of the applicable obligations and exceptions under the relevant legislation. You should be aware that internet communications are not always secure. We cannot promise you that third parties cannot access your Content; in this regard, you are responsible for maintaining the security and confidentiality of your account passwords. It is a condition of your use that you agree we are not liable for any such disclosure.
5. How long is your Personal Data kept by us?
6. What are cookies and how do we use them?
“Cookies” are text files stored on the User’s hard drive that are used to collect information about the User’s visits to the Site. Cookies help us create an overall profile of how a User uses our site, and how often visits occur. Cookies cannot be used to collect data from any User’s computer – cookies can only be used in conjunction with visits within our site. See http://www.howstuffworks.com/cookie.htm for more information about cookies.
7. How far does our responsibility extend?
9. What rights do you have and how can you contact us?
If you would like to exercise your right to view, correct, complete, or remove your Personal Data, please Contact Us. Upon verification of your identity, we will attempt to quickly fulfill your request, provided we will not act contrary to applicable legislation by fulfilling your request.
Effective date: May 15, 2012